Shipping & Returns

***USPS is currently experiencing long delays in many areas. Packages can take anywhere from 2 days to 2 weeks to arrive. If you need your order quickly, we recommend selecting UPS***

FREE SHIPPING available on Supply & Decor orders of $89 or more!!! (Shipping Ground to contiguous 48 states. Not available on wreath orders) Your order will be shipped via the least expensive carrier. Either USPS Priority or UPS Ground. If returns are made that put your original order below the required $89, your refund will be for products returned less the shipping cost. 

 

Shipping

In-stock Supply and Decor items are typically shipped same day for orders placed prior to 10:00am Central Time. These deadlines are not guaranteed, as we do sometimes get inundated with large numbers of orders. Otherwise, they will go out next day. *November is a very busy month, and typically only orders placed Friday and Saturday will ship on Monday. Orders placed Sunday and Monday typically ship Tuesday* We ship UPS Ground and USPS Priority, which typically take 1-4 business days for delivery, but can take longer, and we also offer some expedited shipping options. When you place an order, the system will estimate the shipping cost based on weight, size, and shipping options you choose. If actual cost is significantly less than what was charged, we do our best to refund the difference.

UPS Shipping Options:

Ground: 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Monday–Friday. Delivery is by the end of the business day (Estimated Delivery Day is an estimate, not guaranteed.) No Delivery to P.O. Boxes

2Day: Guaranteed 2 Business Days; By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences); Monday–Friday, Available throughout all 50 states.

3Day: Guaranteed 3 Business Days; Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days. Available throughout all states except Alaska and Hawaii.

 

USPS Shipping:

Priority Mail: Typically arrives in 1-3 days. However, USPS does NOT guarantee this, and can take much longer during the busy holiday season. Your package is insured in case of damage or if your package is lost, but delivery time is not guaranteed.  If you have not received your package within 5 days, you will need to contact USPS, and they can log a research ticket to look into it at that time. (This is not uncommon during the busy Holiday season.) 

Priority Express: Guaranteed to arrive in 1-2 days, but typically arrives in 2 days to most areas.

Contact Numbers:  USPS: 1-800-ASK-USPS® (1-800-275-8777) or UPS 1-888-PICK-UPS (1-888-742-5877)

 

Shipping to Canada

If you have an order shipping to Canada, the amount charged for shipping on our site only includes the actual shipping charge, getting it from us to you. You will be responsible for any additional charges in the form of Duties, Taxes, or other extra fees charged. Note that UPS does charge an "Entry Preparation Fee" to deliver your package to you as well, which is $5 on orders of $20-$150, and $15 for orders that are $150.01-$750.

We do offer coupon code CANADA10 for 10% off orders of $100 or more since we cannot offer free shipping to Canada. *Please Note: Due to high shipping charges, if anything is wrong with your order, (e.g. Product arrives broken or defective) we cannot reship any items. We can only provide a refund or store credit*

Local Pick-ups

If you are ordering supplies/decor items and would like to pick them up at our warehouse, you may select the Local Pickup option in the Shipping section at Check Out.  If this option does not appear, select a shipping option, then use coupon code LOCAL at checkout, and the shipping cost will be removed. Please add a note with your order that you will pick up.

If you are ordering a wreath(s) and would like to pick up at our warehouse, please use coupon code LOCAL at checkout, and the shipping cost will be removed.

We are located at 450 Industry Way, Ste 10, Prosper, TX 75078, and pickups are available 9:00-4:30, M-F.

Returns Policy 

We want our customers to be completely satisfied with their shopping experience and purchases. Most unused, unopened items may be returned within 60 days of delivery for a refund of purchase price. Seasonal items must be returned within 30 days. Out of Season Sale Items are considered FINAL and may not be returned except for few exceptions. Some non-seasonal sale items may be returned. You may email us for exception. The buyer will be responsible for any shipping charges, and any wreath returns will be subject to a 10% restocking fee. If you originally received Free Shipping on your order, and returns are made that put your original order below the required $89, your refund will be for products returned less the shipping cost.  Please contact us for approval of return before shipping.  We can be reached at 469-715-6002 or info@thewreathshop.com.  Returns may shipped back to us at:

The Wreath Shop
450 Industry Way, Ste 10
Prosper, TX 75078 

Damages or Missing/Incorrect Items

If your package arrives damaged, please contact us within 7 days with a picture of damaged item(s).  Save all items and packaging until the issue is reconciled with UPS or USPS, and we can provide a refund or exchange. Please check your order upon arrival to make sure everything is received in good shape. Contact us immediately if you are missing an item or received the wrong item so that we can ship out the correct product ASAP, and to ensure availability of the item. We cannot provided credits for defective products after 3 weeks.