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Shipping & Returns

FREE SHIPPING available on Supply & Decor orders of $99 or more!!! (Shipping Ground to contiguous 48 states. Not available on wreath orders) Your order will be shipped via the least expensive carrier. Either USPS Priority or UPS Ground. If returns are made that put your original order below the required $99, your refund will be for products returned less the shipping cost. 

 

Shipping

In stock Supply and Decor items are typically shipped same day for orders placed prior to 12:00pm Central Time.  Otherwise, they will go out next day. Please allow up to 7 days for wreath orders to ship, as they are usually made to order and we usually have a backlog of orders to fill.  We ship UPS Ground and USPS Priority, which typically take 1-4 business days for delivery, and we also offer some expedited shipping options. When you place an order, the system will estimate the shipping cost based on weight, size, and shipping options you choose. If actual cost is significantly less than what was charged, we do our best to refund the difference.

UPS Shipping Options:

Ground: 1-5 Business Days transit time guaranteed. Time depends on how far you are from the Dallas area, and whether it is a rural location. If you are shipping to a commercial location, enter the company name, and we will ship it Ground and refund any difference. UPS delivers to Mon - Fri only.

3 Day Select: Receive your shipment in 3 business days, guaranteed by the end of the day. 

2nd Day Air: Delivery by the end of second business day.

Next Day Air Saver: Next business day delivery by end of day 

Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination 

*Please Note: USPS Priority typically arrives in 1-3 days. However, USPS does NOT guarantee this.  Your package is insured in case of damage or if your package is lost, but delivery time is not guaranteed.  If you have not received your package within 5 days, you will need to contact USPS, and they can log a research ticket to look into it at that time. (This is not uncommon during the busy Holiday season.) 

Contact Numbers:  USPS: 1-800-ASK-USPS® (1-800-275-8777) or UPS 1-800-PICKUPS (1-800-742-5877)

Shipping to Canada

If you have an order shipping to Canada, the amount charged for shipping on our site only includes the actual shipping charge, getting it from us to you.  You will be responsible for any additional charges in the form of Duties, Taxes, or other extra fees charged.

Local Pick-ups

If you are ordering supplies/decor items and would like to pick them up at our warehouse, you may select the Local Pickup option in the Shipping section at Check Out.  If this option does not appear, select a shipping option, then use coupon code LOCAL at checkout, and the shipping cost will be removed.  

If you are ordering a wreath(s) and would like to pick up at our warehouse, please use coupon code LOCAL at checkout, and the shipping cost will be removed.

We are located at 15222 King Rd, Suite 203, Frisco, TX 75034, and pickups are available 9:30-4:30, M-F.

Returns Policy 

We want our customers to be completely satisfied with their shopping experience and purchases.   Most unwanted items may be returned within 30 days of delivery for a refund of purchase price. Seasonal items must be returned within 12 days. The buyer will be responsible for any shipping charges, and any wreath returns will be subject to a 10% restocking fee.  Please contact us for approval of return before shipping.  We can be reached at 469-362-0202 or info@thewreathshop.com.  Returns may shipped back to us at:

The Wreath Shop
15222 King Rd, Ste 203 
Frisco, TX  75034

 

Damages or Missing/Incorrect Items

If your package arrives damaged, please contact us within 7 days with a picture of damaged item(s).  Save all items and packaging until the issue is reconciled with UPS or USPS, and we can provide a refund or exchange. Please contact us immediately if you are missing an item or received the wrong item so that we can ship out the correct product ASAP, and to ensure availability of the item.




 

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